Terms of service

Return and Refund Policy

Contact: info@sipsnapgo.com — we normally reply within 24–48 hours.

14-day right of withdrawal
As a distance purchase, you have a statutory 14-day right of withdrawal. Email us at info@sipsnapgo.com within 14 days of receiving your order — no reason needed. We refund the amount paid, including standard delivery cost of the original order, within 14 days of your withdrawal. We may withhold the refund until we've received the bottle back or you've shown you've sent it.

You may unpack and examine the bottle as you would in a shop. If you handle it beyond what's needed to check its nature and function, we may deduct an amount corresponding to the reduction in value. You are responsible for return shipping costs when withdrawing.

Right to complain about faults
Separately, you have a statutory right to complain about faults (reklamationsrätt) for up to 3 years from delivery. This covers faults present when you received the bottle — a leaking lid, a faulty magnet, a manufacturing defect — but not normal wear, accidental damage, or misuse. Contact us within a reasonable time after discovering the fault; within two months of discovery is always in time. We'll normally offer repair or replacement first; if that's not possible, you may be entitled to a price reduction or to cancel the purchase.

How to return
Email info@sipsnapgo.com before sending anything back. Tell us whether you're withdrawing or reporting a fault, and include your order number and photos if relevant. We'll send you the return address and instructions. Use a trackable shipping method and keep the receipt — we're not responsible for returns lost in transit. Please include all accessories, including the magnetic phone holder.

Refunds
Refunds are processed once the return has been received and inspected, and normally appear in your account within 3–10 business days depending on your bank. If an order has already shipped we may not be able to stop it, but you can still receive the package and use your 14-day right of withdrawal.

Uncollected packages
If a package isn't collected and is returned to us, we may deduct a handling and return fee of $10 to cover actual return shipping and handling costs. This doesn't apply where you've validly withdrawn or where the return is due to a fault. If the package was missed due to unforeseen circumstances, contact us — we can often help.

Customers outside Sweden
These rights reflect Swedish and EU consumer law. If you live elsewhere, your country's mandatory consumer protections may also apply, and nothing here limits them. EU/EEA customers always have at least a 14-day right of withdrawal and a 2-year right to complain about faults.